At Larkpulse, we value your privacy and are committed to protecting your personal information. Our goal is to be transparent about how we collect, use, and safeguard your data in accordance with applicable laws and regulations. This Privacy Policy applies to our website https://www.getlarkpulse.com and any other sites or applications that we own and operate. Larkpulse is operated by Christopher Closset trading as jednoosobowa działalność gospodarcza, located in Poland.
When we say "personal information," we mean any details that can be used to identify you. This includes your name, contact details, payment information, device details, and even how you interact with our website or services.
Sometimes, our websites or applications may include links to third-party sites or services. Keep in mind that those sites have their own privacy policies, which may be different from ours. If you click on an external link, we encourage you to review their privacy policy to understand how they handle your personal information.
Information Collection
To provide you with better experiences, we may collect two types of information:
- Information Collected Automatically: Some data is gathered automatically when you use our website, applications, or services. This includes technical details from your device and browsing activity.
- Information You Provide: This includes any details or personal information you actively share with us, such as when you sign up for a service, participate in a promotion, or contact us.
Information We Collect Automatically
As you navigate through and interact with our websites, applications, or click on an email from us, we may use cookies, web beacons, and other automatic data collection technologies to collect certain information, including:
- Your device's IP address
- Browser type and version
- Pages you visit and how long you spend on them
- The date and time of your visit
- Any errors you encounter and related technical details
- Identifying when you return to our website
- Your preferences and settings
The technologies we use for this automatic data collection may include cookies, local storage, session storage, log files, web beacons, and embedded scripts. For more information on how we use cookies, please refer to our Cookie Policy.
Device Data
When you use our website or services, we may also automatically collect certain additional details about the device you're using, including device type, settings, operating system, geo location, and unique device identifiers.
Personal Information You Provide to Us
We may collect personal information that you voluntarily provide to us, such as when you create an account, subscribe to our newsletter, fill out a form, or contact our support team. This information may include your name, email, and commercial information such as purchase history and transaction records.
Social Media Account Information
To use Larkpulse's core features, you may choose to connect your social media accounts from the following platforms: X (formerly Twitter), LinkedIn (personal profiles and company pages), Meta (Facebook, Threads, and Instagram), YouTube, TikTok, and Pinterest.
When you connect a social media account, we collect and store the following types of information:
- Account authorization credentials: OAuth access tokens and refresh tokens that allow Larkpulse to interact with the platform APIs on your behalf. We do not store your social media passwords.
- Profile information: Your public profile details such as your name, username, profile picture, and account identifiers as provided by the platform.
- Post and content data: Content you create, schedule, or publish through Larkpulse, including text, images, links, and any associated metadata.
- Analytics and performance data: Engagement metrics, impressions, reach, clicks, follower counts, and other analytics data made available through the platform APIs.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
- Website Functionality & User Experiences
- Social Media Post Scheduling & Publishing: Storing your content and publishing it to your connected social media accounts at your chosen times.
- Social Media Analytics: Retrieving and displaying performance metrics and engagement data for your posts from connected platforms.
- Social Media Account Management: Maintaining secure connections to your social media accounts and managing authorization tokens.
- Email & Contacting Users
- Record Keeping & Administration
- Compliance & Dispute Resolution
- Security & Fraud Prevention
- Payment Processing
- Login & Account Management
- Analytics & Market Research
- Product Development
Data Storage and Security
We take your privacy seriously and use industry-standard security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, misuse, or modification. While we do our best to keep your data secure, no online system or method of data storage is completely foolproof.
Social media authorization tokens are stored using encryption and are only used to perform actions you have explicitly requested, such as publishing posts or retrieving analytics. We do not store your social media passwords at any point.
Social Media Data Retention
Data retrieved from your connected social media accounts (including analytics, post performance data, and profile information) is stored in accordance with the data retention policies of the respective social network APIs. When you disconnect a social media account from Larkpulse, all data associated with that connected account is permanently deleted from our systems.
International Data Transfers
The information we collect is stored and/or processed in the USA or where we or our partners, our affiliates, or our service providers operate. By providing us with your personal information, you agree to this transfer, storing, or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Disclosure of Your Information
We may share your information with the following parties when necessary:
- Trusted third-party service providers
- Social media platforms when you use Larkpulse to publish content to your connected accounts
- Our employees, contractors, and related entities
- Legal and regulatory authorities when required by law
- A potential buyer or successor in the event of a business transfer
- Other third parties with your consent
User Rights
We respect your rights when it comes to your personal information. Depending on your location, you may have rights including accessing, updating, or deleting your information, restricting or objecting to processing, and withdrawing consent.
Managing Connected Social Media Accounts
You have full control over your connected social media accounts. At any time, you can view which accounts are connected, disconnect any account (which permanently deletes associated data), or reconnect accounts if you change your mind.
European Data Privacy Rights
We comply with the EU General Data Protection Regulation (GDPR). We, Larkpulse, operated by Christopher Closset trading as jednoosobowa działalność gospodarcza, act as a Data Controller when handling your personal data. As a resident of the EEA or Switzerland, you have rights including access, rectification, erasure, restriction, data portability, and the right to object.
U.S. State Privacy Rights
If you are a resident of California, Oregon, Nevada, Texas, Virginia, Colorado, Connecticut, Utah, or another state that provides data privacy protections, you may have additional rights regarding our use of your personal information. We do not sell personal information to third parties.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here at the same link. If any changes significantly affect how we use your personal information, we will notify you.
Where Can You Obtain Further Information?
If you have questions or concerns about our Privacy Policy or our data practices, you can reach out to our Privacy Officer at:
Larkpulse
Privacy Officer
Email: privacy@larkpulse.com